If you are searching for a professional customer service career in Dubai with a globally respected aviation group, this opportunity is worth serious attention. SkyCargo Courier Express, operating under the prestigious Emirates Group, is currently hiring for the position of Customer Relations Coordinator in Dubai, United Arab Emirates.
This role is ideal for experienced customer service professionals who have worked in airlines, tourism, hospitality, or travel-related industries and are passionate about service excellence, customer retention, and brand reputation management.
About SkyCargo Courier Express
With over 40 years of global trading experience, SkyCargo Courier Express connects people and businesses across borders, offering reliable, efficient, and customer-focused courier and cargo solutions. As part of the wider Emirates Group ecosystem, SkyCargo benefits from world-class infrastructure, global reach, and industry-leading operational standards.
SkyCargo plays a vital role in supporting international trade by delivering time-sensitive shipments while maintaining the highest levels of customer satisfaction, compliance, and service recovery.
About Emirates Group – A World-Class Employer
The Emirates Group is one of the largest and most admired aviation and travel organizations in the world. With a workforce of over 100,000 employees and a portfolio of 50+ global brands, the Group operates across:
Aviation and air services
Travel and tourism
Cargo and logistics
Leisure and hospitality
Retail and lifestyle
Sports and events
Led by its flagship airline Emirates and global air services provider dnata, the Group is renowned for innovation, operational excellence, and a strong people-first culture. Working with the Emirates Group means being part of an organization that values professional growth, diversity, and long-term career development.
Customer Relations Coordinator – Job Overview
The Customer Relations Coordinator role at SkyCargo Courier Express is a customer-centric position focused on complaint handling, service recovery, customer retention, and continuous improvement. Working closely with the team and department manager, the jobholder ensures that all customer complaints and feedback are investigated, analyzed, and resolved objectively and empathetically.
The ultimate goal of this role is to protect the goodwill of customers, enhance the value proposition of the business, and maintain SkyCargo’s image as a trusted, service-oriented organization.
Key Responsibilities and Duties
Planning and Analysis Responsibilities
Identify recurring trends in customer complaints related to product or service failures
Advise section heads on necessary enhancements, amendments, or improvements to avoid repeat issues
Acknowledge all customer compliments and thank customers for positive feedback, while keeping relevant departments informed
Analyse customer complaints by breaking them into key issues, ensuring accurate classification and prioritization
Coordinate with multiple departments to ensure thorough investigation of all customer concerns
Deployment and Customer Engagement
Receive and acknowledge verbal and written customer complaints professionally and courteously
Assure customers that their concerns are being taken seriously and actively investigated
Initiate immediate service recovery actions to safeguard the company’s brand image
Maintain clear and transparent communication with customers throughout the complaint lifecycle
Leadership and Stakeholder Coordination
Regularly review investigation reports and discuss findings with the reporting manager
Seek approvals for reimbursements, compensations, or goodwill gestures to restore customer trust
Ensure all relevant internal stakeholders are kept informed and copied as required
Maintain a comprehensive database of customer complaints, feedback, and compliments
Generate monthly analytical reports and recommend policy or procedural changes supported by data
Execution and Service Recovery
Draft and deliver empathetic and professional responses to customers, both verbal and written
Provide clear explanations and resolutions to restore lost goodwill and ensure repeat business
Issue interim responses when investigations take longer than expected, keeping customers informed
Ensure customers are constantly updated on the progress and final outcome of their complaints
Qualifications and Experience Required
Educational Qualification
Bachelor’s Degree (12+3) in:
Business Management
Marketing
Tourism
Hospitality
Or a related discipline
Work Experience
Minimum 3+ years of experience in Customer Service or Customer Relationship Management
Prior experience in a customer contact department within:
Airline industry
Aviation services
Travel and tourism sector
Skills and Competencies
Excellent written and spoken English with strong professional communication skills
Friendly, approachable, and customer-focused demeanor
Strong interpersonal and relationship-building abilities
Ability to remain calm, composed, and empathetic under pressure
Strong problem-solving and analytical mindset
High attention to detail and structured reporting ability
Computer and Technical Skills
Proficient in MS Office applications, including:
MS Word
MS Outlook (Mail)
PowerPoint
Advanced MS Excel skills (mandatory requirement)
Industry Knowledge
Sound understanding of operations within:
Hospitality
B2C retail
Travel and tourism
Airline and cargo services
Why Choose a Career with SkyCargo & Emirates Group?
Working with SkyCargo Courier Express under the Emirates Group offers exceptional benefits, including:
Association with a globally trusted aviation brand
Exposure to international customers and operations
Strong focus on training, learning, and professional development
Opportunity to work within a multicultural and diverse workforce
Competitive remuneration and long-term career stability
Clear internal career progression across Emirates Group’s 50+ brands
This role is especially suited for professionals who enjoy problem-solving, customer interaction, and service excellence in a fast-paced global environment.
Job Location and Work Environment
Location: Dubai, United Arab Emirates
Industry: Aviation, Cargo, Courier Services, Customer Relations
Employment Type: Full-Time
Dubai offers a dynamic lifestyle, tax-free income, and global career exposure, making this opportunity highly attractive for experienced professionals in customer service roles.
How to Apply – SkyCargo Courier Express Customer Relations Coordinator Job
Interested candidates can apply online through the official Emirates Group Careers portal using the link below:
Apply Online Here:
https://www.emiratesgroupcareers.com/search-and-apply/22697
Application Tip: Highlight your airline or tourism customer service experience, complaint handling expertise, and advanced Excel reporting skills to strengthen your application.
⚠️ ദയവായി ശ്രദ്ധിക്കുക
നിങ്ങൾ ഈ ജോലിക്ക് അപേക്ഷിക്കുമ്പോൾ ATS സിവി മാത്രമേ അപ്ലോഡ് ചെയ്യുക, കാരണം ATS Upload ചെയ്താൽ മാത്രമേ ഷോർട്ട് ലിസ്റ്റിൽ ഉൾപ്പെടുകയുള്ളു.
നിങ്ങൾക്ക് ഒരു പ്രൊഫഷണൽ ATS CV ആവശ്യമുണ്ടെങ്കിൽ, ഈ കാണുന്ന നമ്പറിൽ വാട്സാപ്പിൽ മെസ്സേജ് അയക്കുക:
Final Words
The Customer Relations Coordinator job at SkyCargo Courier Express in Dubai is a rewarding opportunity for professionals who are passionate about customer satisfaction, service recovery, and continuous improvement. Backed by the strength and reputation of the Emirates Group, this role offers career growth, global exposure, and long-term stability in one of the world’s most respected aviation organizations.
%20copy%203.webp)
%20copy.webp)
