We present an exceptional Sales Support Agent – Courier Express career opportunity in Dubai, UAE, designed for professionals seeking long-term growth within the global air cargo and courier express industry. This role is ideal for candidates with solid experience in cargo operations, customer service, billing, and revenue support, particularly those familiar with IATA CASS, AWB management, and air freight tariff structures.
Working within a highly structured, process-driven environment, we focus on delivering world-class customer service, precise revenue accounting, and seamless commercial support for freight forwarding agents and corporate customers. This position plays a critical role in maintaining operational accuracy, financial compliance, and customer satisfaction across courier and cargo services.
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About the Role: Sales Support Agent – Courier Express
We are hiring a Sales Support Agent – Courier Express to support onboarding of new customers, manage billing accuracy, coordinate revenue processes, and resolve commercial queries efficiently. This role demands attention to detail, strong analytical skills, and in-depth knowledge of air cargo systems, regulations, and documentation.
The successful candidate will serve as a key link between customers, internal revenue teams, finance departments, and operational units, ensuring that all freight and optional service charges are billed correctly as per approved tariff rates.
Key Responsibilities and Daily Functions
Customer Onboarding & Account Support
We ensure a high standard of customer service while assisting new courier and cargo customers in becoming fully registered account holders. This includes verifying compliance requirements linked to IATA CASS accreditation, ensuring all onboarding documentation is accurate and complete.
Air Waybill (AWB) Stock Coordination
We coordinate closely with EK Revenue Accounts to manage AWB stock ranges, ensuring timely release of AWB stocks to approved agents based on operational requests. Accurate AWB management directly impacts billing efficiency and shipment traceability.
Commercial Mailbox & Customer Queries
We handle the commercial support general mailbox, responding to customer requests, resolving billing disputes, clarifying freight charges, and addressing documentation-related queries. Every interaction is handled with professionalism, speed, and accuracy.
Daily Revenue Reconciliation
We reconcile daily cash and card collection reports, including import, export, and miscellaneous sales generated from multiple terminals. These reconciled reports are shared with the finance team to maintain transparent and compliant financial records.
ULD & COU AWB Billing
We run daily COU AWB movement reports and accurately bill ULD pivot weight charges for shipments utilizing dedicated Unit Load Devices. Precision in this area ensures revenue protection and tariff compliance.
AWB Verification & Quality Control
We address AWB verification discrepancies by coordinating weekly quality checks with the central AWB verification team. This process minimizes billing errors and strengthens audit readiness.
Waivers, Refunds & Charge Recovery
We verify all freight charge waivers and refunds, including cash and card transactions. Unauthorized waivers are identified promptly, and recovery actions are initiated to safeguard company revenue.
Tracking Optional & Value-Added Services
We track and record additional services such as ATA trucking, relabeling, packing, and special handling. All optional services are billed strictly according to approved tariff rates, ensuring consistency and transparency.
Approvals & Service Recovery Documentation
We assist in raising waivers, service recovery requests, and manual CCAs, submitting them through official platforms such as email, SkyConnect, and SkyChain, while maintaining detailed records for future reference and audits.
Required Qualifications & Professional Experience
Industry Experience
We seek candidates with a minimum of 3 years of experience in the air cargo industry, preferably in a team leader or equivalent commercial support role. Hands-on exposure to cargo operations and customer service is highly valued.
Technical & Regulatory Knowledge
Strong knowledge of:
Air Cargo Tariffs
IATA / FIATA regulations
Import and export rules
Cargo billing procedures
Revenue accounting workflows
Experience with SkyCargo systems, policies, and procedures is a significant advantage.
Communication & IT Skills
We require excellent written and verbal communication skills, along with proficiency in Microsoft Excel, Word, PowerPoint, and other MS Office tools. The ability to analyze data, prepare reports, and communicate clearly with internal and external stakeholders is essential.
Professional Mindset
A solution-oriented approach, attention to detail, and creative problem-solving skills are critical for success in this role. We value professionals who take ownership and consistently deliver results.
Salary, Benefits & Lifestyle Advantages
We offer an attractive salary package complemented by industry-leading benefits. Professionals joining us in Dubai enjoy exclusive travel benefits, including discounted flights and hotel stays worldwide.
Dubai provides a tax-free income environment, modern infrastructure, world-class healthcare, and a vibrant multicultural lifestyle. Employees also gain access to structured career development programs and global exposure within the aviation and logistics sector.
Additional details about employee benefits are available in the Working Here section of the official careers website, along with comprehensive insights into life in Dubai through the Dubai Lifestyle resources.
Why This Career Opportunity Stands Out
Work in a globally respected air cargo environment
Exposure to international freight operations and revenue systems
Strong emphasis on process excellence and compliance
Career growth within a structured, multinational organization
Long-term stability in Dubai’s expanding logistics sector
This role is closely aligned with the operational standards of Emirates SkyCargo, known globally for operational excellence and innovation in air freight services.
How to Apply – Sales Support Agent Courier Express Dubai
We encourage qualified candidates to apply directly through the official career portal to ensure transparency and authenticity in the recruitment process.
👉 APPLY NOW
🔗 https://www.emiratesgroupcareers.com/search-and-apply/22699
Early applications are recommended, as roles of this caliber attract strong international interest.
⚠️ ദയവായി ശ്രദ്ധിക്കുക
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Final Thoughts
We believe this Sales Support Agent – Courier Express position represents a high-value career pathway for professionals with air cargo expertise seeking advancement in Dubai. With exposure to revenue management, customer engagement, compliance, and operational coordination, this role delivers both professional growth and lifestyle rewards.
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