In today’s fast-paced e-commerce-driven food service industry, organizations that prioritize customer satisfaction, seamless order fulfillment, and digital engagement are shaping the future of online retail in the UAE. At Aramtec Food Service, we are proud to lead this transformation through our advanced online platform, ButcherShop.ae, delivering premium quality food products across Dubai with precision, efficiency, and care.
We are currently expanding our Dubai-based E-Commerce Operations Team and seeking a Customer Service Executive who is passionate about helping customers, resolving inquiries efficiently, and delivering exceptional support across multiple communication channels. This opportunity is tailored for individuals who thrive in customer-centric environments and are motivated by delivering positive client experiences both online and over the phone.
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Join Our Dubai Team as a Customer Service Executive
We are committed to building a workplace culture that values professional communication, problem-solving abilities, and warm interpersonal skills. As a Customer Service Executive, we empower our team members to take ownership of customer interactions and ensure each client receives prompt, helpful, and knowledgeable support.
This role is a strategic addition to our E-Commerce Customer Support Division, supporting day-to-day operations such as:
Online Order Support
CRM Management
E-Commerce Customer Interaction
Operational Process Improvement
Customer Complaint Resolution
Order Tracking and Fulfillment Assistance
We believe that while technical expertise can be developed over time, natural communication skills, confidence, and empathy are invaluable traits that define exceptional customer service professionals.
Core Responsibilities in Our E-Commerce Customer Support Team
As part of our dynamic Dubai operations, we expect our Customer Service Executives to demonstrate strong commitment in managing customer journeys from inquiry to successful order completion.
Order Support & Online Assistance
We manage a high volume of customer orders daily through our e-commerce platform. Our support executives play a crucial role in:
Assisting customers during the order placement process
Handling order modifications or cancellations
Providing real-time updates on order delivery status
Resolving product-related or billing-related queries
Ensuring accurate information exchange between warehouse, delivery, and customer teams
CRM Management & Customer Relationship Building
Maintaining long-term relationships with our customers requires detailed record-keeping and timely follow-ups. Our Customer Service Executives:
Update and manage Customer Relationship Management (CRM) data
Maintain logs of customer interactions
Monitor repeat order patterns
Provide proactive service support
Coordinate with internal departments for service improvements
E-Commerce Team Collaboration
Our success depends on strong internal communication across all digital service units. In this role, we:
Collaborate with digital marketing teams
Coordinate with warehouse operations
Liaise with delivery scheduling departments
Ensure smooth digital transaction experiences
Contribute to platform performance through real-time customer feedback
Process Improvement Initiatives
Continuous enhancement of customer service workflows is an integral part of our operational excellence strategy. We encourage our Customer Service Executives to:
Identify recurring customer challenges
Suggest service workflow enhancements
Contribute to faster ticket resolution systems
Recommend automation opportunities within CRM tools
Enhance post-purchase customer experience protocols
Essential Skills Required for the Customer Service Executive Role
To maintain our brand promise of delivering premium service quality, we seek professionals who possess:
Excellent verbal and written communication skills
Customer-focused mindset
Confidence in handling customer complaints
Problem-solving capabilities
Basic computer and CRM software knowledge
Multitasking ability in fast-paced environments
Team collaboration mindset
Adaptability to evolving digital tools
Experience in E-Commerce Customer Support or Food Service Industry Operations is advantageous but not mandatory.
Why Work With Aramtec Food Service in Dubai?
Working with us means becoming part of a forward-thinking organization that believes in:
Investing in employee skill development
Providing a collaborative workplace culture
Offering exposure to advanced digital commerce platforms
Encouraging innovation within customer service workflows
Recognizing outstanding service performance
Supporting career progression in the UAE’s e-commerce sector
Our operations through ButcherShop.ae allow team members to engage with one of the fastest-growing online food retail platforms in Dubai, offering valuable industry exposure.
Dubai E-Commerce Job Opportunity for Freshers and Experienced Professionals
We welcome applicants from diverse professional backgrounds who demonstrate enthusiasm for:
Customer Interaction
Online Retail Operations
Call Handling
Client Satisfaction Enhancement
Service Delivery Excellence
This is an ideal role for candidates seeking:
Customer Service Jobs in Dubai
E-Commerce Support Careers UAE
Online Order Management Roles
CRM Executive Jobs in Dubai
Food Service Industry Customer Support Positions
Application Process for Customer Service Executive Position
We invite interested candidates to apply directly by submitting their updated CV to:
Ensure that your CV highlights your:
Communication strengths
Customer handling experience
E-commerce or CRM exposure
Team collaboration capabilities
Problem-solving achievements
Our recruitment team will review applications and contact shortlisted candidates for further evaluation.
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Build Your Future with Aramtec’s E-Commerce Team
By joining our customer support team, we take pride in empowering individuals who can contribute to delivering high-quality customer experiences, strengthen our digital presence, and support Dubai’s growing demand for efficient online food service platforms.
We continue to innovate, optimize, and improve how customers engage with food retail services online — and our Customer Service Executives are at the forefront of this transformation.
