The opportunity to become an Inside Sales Officer at Etihad Airways in Dubai represents a prestigious career move within the global aviation and travel industry. As the national airline of the UAE, Etihad Airways continues to expand its footprint under its ambitious Journey 2030 vision, positioning itself among the most innovative and customer-focused airlines worldwide.
For professionals with strong experience in sales, account management, UAE travel industry operations, and Amadeus systems, this role offers a dynamic platform to contribute to commercial growth, market expansion, and strategic partnerships across the region.
About Etihad Airways – A Global Aviation Leader
Etihad Airways was established in 2003 and has rapidly evolved into one of the world’s leading airlines. Operating from its hub in Abu Dhabi, the airline connects passengers and cargo to destinations across:
The Middle East
Europe
Africa
Asia
Australia
North America
Through an extensive codeshare network, Etihad offers access to hundreds of global destinations. Its award-winning service, premium cabin offerings, advanced cargo operations, and loyalty programs form the backbone of its Journey 2030 strategy, which aims to:
Double fleet size
Triple customer base
Expand commercial and strategic partnerships
Enhance digital and data-driven operations
Working as an Inside Sales Officer places professionals at the core of this commercial expansion.
Role Overview: Inside Sales Officer – Dubai
The Inside Sales Officer – Etihad Airways Dubai (Recruitment 2026) role is a commercially driven position focused on increasing market share, revenue growth, portfolio performance, and partner engagement within defined territories.
We operate in a performance-oriented environment where measurable KPIs, strategic sales planning, and data-driven insights determine success.
This position is ideal for professionals with:
Minimum 4 years of relevant sales experience
UAE travel industry exposure (preferred)
Advanced Microsoft Excel skills
Knowledge of Amadeus functionalities and products
Analytical and reporting expertise
Core Accountabilities and Responsibilities
Strategic Planning & Business Development
We collaborate with Sales Directors (SD) and Managing Directors (MD) to design and execute initiatives that drive:
Market share growth
Market penetration
Revenue diversification
Competitive positioning
We align all commercial strategies with broader company objectives and evolving external market trends. Strategic initiatives include long-tail account optimization (SSTA accounts), portfolio expansion, and tactical campaign implementation.
Portfolio Management & Target Achievement
We define, monitor, and achieve targets across a designated portfolio of accounts. This includes:
Budget allocation and monitoring
Sales forecasting
Revenue tracking
Quarterly performance reviews
We continuously analyze performance indicators and refine sales approaches to maximize revenue generation.
Market Intelligence & Competitive Analysis
Data is the foundation of commercial excellence. We conduct in-depth research to:
Assess competitor strategies
Evaluate Amadeus product offerings
Identify emerging market trends
Discover new commercial channels
By leveraging structured data analysis, we increase company visibility and market quota across the UAE travel sector.
Relationship Management with Travel Agencies & Corporate Clients
We cultivate and maintain strategic relationships with:
Travel agencies
Corporate customers
Distribution partners
Intermediaries
Strong partnerships ensure effective brand positioning and sustainable commercial growth. Through joint negotiations and collaborative promotions, we expand reach and enhance revenue opportunities.
Performance Monitoring & KPI Optimization
We regularly monitor dashboards and sales KPIs to identify:
Performance gaps
Revenue opportunities
Market expansion areas
Corrective action requirements
By maintaining disciplined oversight of metrics, we ensure consistent commercial success and accountability.
Cross-Functional Collaboration
The Inside Sales Officer works closely with:
Regional Sales Teams
Central Commercial Teams
Product & Data Departments
We coordinate to ensure alignment between budget forecasts and actual performance metrics, ensuring strategic precision and operational excellence.
Amadeus Expertise – A Competitive Advantage
Amadeus IT Group plays a pivotal role in global travel distribution. Knowledge of Amadeus functionalities offers a significant competitive edge.
Candidates with experience in:
Amadeus reservation systems
Fare management tools
Distribution optimization
Competitive fare analysis
are positioned to deliver enhanced sales performance and commercial insights.
Additionally, expertise in Excel automation, AI-powered data analysis, and advanced PowerPoint reporting strengthens strategic communication and forecasting capabilities.
Education & Professional Requirements
To excel in the Etihad Airways Inside Sales Officer role, candidates must possess:
Bachelor’s degree
Minimum 4 years of sales experience
UAE travel industry background (preferred)
Advanced Microsoft Excel proficiency
Analytical and presentation skills
Amadeus knowledge (advantageous)
Professionals who demonstrate strong negotiation abilities, data literacy, and commercial acumen stand out in the recruitment process.
Why Choose Etihad Airways Careers in 2026?
1. Strategic Growth Vision – Journey 2030
Etihad’s roadmap includes fleet expansion and customer growth, offering long-term career progression.
2. Global Brand Prestige
Working for the UAE’s national airline enhances professional credibility across global markets.
3. Performance-Driven Culture
Clear KPIs, measurable objectives, and data-backed decisions create structured career development paths.
4. Exposure to International Markets
The airline’s global network ensures constant engagement with international partners and clients.
Career Progression Opportunities
The Inside Sales Officer position serves as a gateway to advanced roles such as:
Senior Sales Manager
Regional Commercial Lead
Corporate Account Director
Market Development Strategist
With demonstrated performance and strategic contribution, career mobility within Etihad’s commercial division is substantial.
How to Apply for Inside Sales Officer – Etihad Airways Dubai
Candidates interested in joining this high-impact commercial role can submit their application directly through Etihad Airways’ official recruitment portal.
👉 Apply Here:
https://etihad.eightfold.ai/careers/job/563602810396950?src=Linkedin
We recommend preparing:
An updated CV highlighting UAE travel industry experience
Demonstrated Amadeus knowledge
Quantifiable sales achievements
KPI performance metrics
Strong applications emphasize measurable revenue growth, portfolio expansion, and strategic account management.
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Final Thoughts – Secure Your Future in Aviation Sales
The Inside Sales Officer – Etihad Airways Dubai | Recruitment 2026 opportunity represents more than a job. It is a strategic commercial role at the heart of one of the world’s most ambitious airlines.
By combining sales expertise, market intelligence, Amadeus proficiency, and data-driven performance tracking, we contribute directly to Etihad’s expansion under Journey 2030.
Professionals ready to elevate their careers in the UAE travel industry will find this role both challenging and rewarding, offering exposure, prestige, and measurable growth.
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