We are actively looking for a highly organized, proactive, and detail-oriented Office Assistant Supervisor to lead and oversee Tea & Coffee Assistant (TCA) services while ensuring seamless daily operations across multiple sites. This role is ideal for professionals who thrive in structured environments, possess strong leadership skills, and are passionate about delivering consistent service excellence.
As an Office Assistant Supervisor, we place you at the heart of operational efficiency, client satisfaction, and staff performance. We believe that well-managed support services directly enhance workplace productivity, and this role plays a vital part in maintaining those standards.
Job Purpose – Driving Operational Excellence
We position the Office Assistant Supervisor as the primary point of contact for management on all matters related to TCA services. The responsibility includes ensuring smooth daily operations, maintaining staff discipline, enforcing service quality standards, and delivering timely and accurate reporting.
We focus on continuous improvement, meaning the supervisor is also responsible for ongoing training, performance monitoring, and professional development of TCA staff. This role requires a hands-on approach combined with strategic oversight to ensure service consistency across all assigned locations.
Core Responsibilities of an Office Assistant Supervisor
Operational Supervision Across Sites
We expect the Office Assistant Supervisor to maintain full operational control over all assigned TCA services. This includes daily site inspections, monitoring service schedules, verifying task completion, and addressing operational challenges in real time. By maintaining a strong on-site presence, we ensure uninterrupted service delivery and operational efficiency.
Client Relationship & First-Line Support
We emphasize the importance of professional client interaction. As the first-line support, the Office Assistant Supervisor addresses client queries, resolves service-related concerns, and ensures expectations are met or exceeded. Building trust and long-term client relationships is a key priority, supported by prompt communication and solution-oriented service.
Training & Development of TCA Staff
We believe that well-trained staff deliver superior service. The supervisor is responsible for onboarding new TCA staff, conducting regular training sessions, reinforcing hygiene and service protocols, and identifying skill gaps. Continuous development ensures that service quality remains consistent across all sites.
Reporting & Administrative Control
Accurate reporting is critical to operational transparency. We require the Office Assistant Supervisor to prepare daily, weekly, and monthly reports, covering attendance, service performance, incidents, and client feedback. Administrative duties also include maintaining records, coordinating schedules, and ensuring compliance with internal policies.
Quality Control & Service Standards
We enforce strict quality control measures. The Office Assistant Supervisor conducts regular audits to ensure adherence to service standards, cleanliness protocols, and safety guidelines. Immediate corrective actions are taken where deviations are identified, ensuring that service quality remains uncompromised.
Staff Management & Discipline
We expect strong leadership in managing TCA staff. This includes workforce planning, shift allocation, attendance monitoring, performance evaluations, and disciplinary actions when required. A motivated and disciplined team is essential for operational success, and the supervisor plays a key role in fostering accountability and teamwork.
Why This Office Assistant Supervisor Role Matters
We recognize that Tea & Coffee Assistant services directly impact employee experience and workplace morale. A professionally managed service creates a positive work environment, enhances productivity, and reflects organizational excellence. The Office Assistant Supervisor ensures that these services operate smoothly, professionally, and reliably every day.
This role is not limited to supervision alone. We empower our supervisors to identify improvements, optimize processes, and implement best practices that elevate overall service standards.
Key Skills and Competencies We Value
Strong leadership and people management skills
Excellent communication and interpersonal abilities
High attention to detail and organizational capability
Problem-solving and decision-making confidence
Ability to manage multiple sites efficiently
Experience in hospitality, facilities management, or support services
Commitment to service excellence and continuous improvement
These competencies enable the Office Assistant Supervisor to manage both people and processes effectively while maintaining professional standards.
Career Growth and Professional Development
We believe in long-term career development. This role provides exposure to multi-site operations, client management, and team leadership, creating opportunities for advancement within facilities management and operational leadership roles.
Through structured training, performance-based evaluations, and operational exposure, we support professional growth and skill enhancement for all our supervisors.
Work Environment and Expectations
We maintain a professional, performance-driven work culture focused on accountability and excellence. The Office Assistant Supervisor is expected to be proactive, adaptable, and responsive to operational demands. Immediate joiners are preferred to ensure continuity of service and operational stability.
Why Choose This Opportunity
Leadership role in essential workplace services
Exposure to multi-site operations
Opportunity to build strong client relationships
Structured environment with clear service standards
Career advancement potential within operational management
We offer a role where your leadership directly influences service quality, operational efficiency, and client satisfaction.
Application Process – How to Apply
We invite qualified and motivated candidates to apply for this Office Assistant Supervisor Job by sharing their updated CV via email.
📩 Email: careers@ejadah.ae
📌 Subject Line: Mention the Job Title – Office Assistant Supervisor
Only shortlisted candidates will be contacted for further assessment.
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Final Thoughts
We are committed to maintaining exceptional service standards through strong leadership and structured operations. The Office Assistant Supervisor plays a critical role in achieving this vision by managing people, processes, and performance with precision and professionalism.
If you are passionate about operational excellence, team leadership, and service quality, this opportunity allows you to make a meaningful impact while advancing your professional career.
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