The role of a Team Leader Ramp at Zayed International Airport, Abu Dhabi, is one of the most dynamic and essential positions within Etihad Airport Services – Ground (EASG). This guide provides an in-depth, SEO-rich breakdown of responsibilities, skills, requirements, and the complete step-by-step application process for candidates aspiring to build a career in one of the UAE’s most prestigious aviation hubs.
Overview of the Team Leader Ramp Position
The Team Leader Ramp is entrusted with ensuring efficient, safe, and timely ground operations. This role handles all aspects of transport deployment, fleet appearance, operational scheduling, staff supervision, and service level assurance. As one of the most critical roles in the ramp operations hierarchy, the position is centered around maintaining operational excellence and delivering world-class service to airlines and passengers.
Key Responsibilities of a Team Leader Ramp at Zayed International Airport
1. Transport Operations Management
The Team Leader Ramp oversees the complete deployment of buses and staff transport, ensuring all movements are safe, timely, and optimized. Responsibilities include:
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Scheduling operational trips efficiently
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Coordinating fueling, maintenance, and bus appearance
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Ensuring operational readiness during peak periods
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Maintaining detailed SLA reporting for billing accuracy
This role demands high precision in time management to support seamless transport services for both passengers and airport employees.
2. Fuel Efficiency & Engine Idle Management
One of the major accountabilities includes managing and reducing fuel burn. The Team Leader Ramp must:
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Monitor and control engine idling
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Maximize effective trips per shift
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Implement strategies to reduce wastage and improve performance
This directly contributes to the airport’s sustainability and cost-efficiency goals.
3. Bus Rotations & Breakdown Prevention
Proper rotation of airport buses is essential for smooth ground operations. The role includes:
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Creating optimal rotation plans
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Reducing maintenance downtime
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Minimizing the risk of unscheduled breakdowns
A well-maintained fleet ensures safer, more reliable transport for passengers and staff.
4. Staff Management & Compliance
The Team Leader Ramp leads a team of ground operations personnel, ensuring:
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Strict compliance with airport safety regulations
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Monitoring team performance and providing guidance
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Ensuring consistency in daily operational execution
This leadership responsibility ensures operational efficiency and high service standards.
5. Bus Cleaning & Appearance Standards
Maintaining the interior and exterior cleanliness of airport buses is crucial for branding, safety, and comfort. Responsibilities include:
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Overseeing cleaning schedules
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Ensuring all buses meet hygiene and appearance benchmarks
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Reporting and following up on issues with concerned maintenance departments
6. Coordination with Stakeholders
Efficient communication is at the heart of this role. The Team Leader Ramp maintains interfaces with:
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Ramp Operations
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Baggage Services
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Airline representatives
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Third-party service providers
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Internal departments including maintenance, safety, and customer support
This coordination guarantees smooth passenger flow and operational alignment between ground teams and airlines.
7. Monitoring Third-Party Service Contracts
To maintain service quality, the Team Leader Ramp must:
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Evaluate service-level performance
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Report issues promptly
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Ensure third-party providers deliver value and quality in compliance with contracts
This protects the airport’s operational integrity and customer satisfaction levels.
8. Resource Planning & Deployment
The Team Leader Ramp works closely with the bus allocator to ensure:
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Adequate fleet availability
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Timely deployment of vehicles
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Real-time resource adjustments during peak traffic
This ensures the transport division consistently meets the required operational demand.
Education & Experience Requirements
To qualify for the role of Team Leader Ramp, candidates must meet the following criteria:
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High school diploma or equivalent
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Minimum 3 years of airport or airline experience, OR
2 years within EASG in Ramp Operations -
A valid UAE driving license is desirable and considered an advantage
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Strong leadership, coordination, and communication skills
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Ability to work in high-pressure, fast-paced environments
This position is ideal for individuals passionate about aviation, airport operations, and customer service excellence.
About Etihad Airport Services – Ground (EASG)
Etihad Airport Services – Ground is the exclusive ground handler at Zayed International Airport, Abu Dhabi. EASG manages a full range of ground services such as:
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Passenger check-in
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Boarding operations
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Baggage handling
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Aircraft ground support services
EASG is known for its commitment to:
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Unmatched safety and security
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World-class operational efficiency
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Superior customer experience
Working as part of EASG means being part of a prestigious ground operations team that supports some of the world’s leading airlines and millions of global passengers.
How to Apply: Step-by-Step Guide
Follow the steps below to apply for the Team Leader Ramp position at Zayed International Airport:
Step 1: Open the Official Etihad Airways Careers Portal
Visit the official Etihad Careers website using the link below:
➡️ Apply Here for Team Leader Ramp – Etihad Careers
Step 2: Review the Job Description
Carefully read the complete job details including:
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Role responsibilities
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Required skills
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Work environment
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Eligibility criteria
This helps ensure your profile matches the hiring requirements.
⚠️ ദയവായി ശ്രദ്ധിക്കുക
നിങ്ങൾ ഈ ജോലിക്ക് അപേക്ഷിക്കുമ്പോൾ ATS സിവി മാത്രമേ അപ്ലോഡ് ചെയ്യുക, കാരണം ATS Upload ചെയ്താൽ മാത്രമേ ഷോർട്ട് ലിസ്റ്റിൽ ഉൾപ്പെടുകയുള്ളു.
നിങ്ങൾക്ക് ഒരു പ്രൊഫഷണൽ ATS CV ആവശ്യമുണ്ടെങ്കിൽ, ഈ കാണുന്ന നമ്പറിൽ വാട്സാപ്പിൽ മെസ്സേജ് അയക്കുക:
Step 3: Click “Apply Now”
Press the “Apply Now” button located on the right-hand side of the job page.
Step 4: Create/Log in to Your Etihad Careers Account
You may need to:
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Register with an email address
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OR log in if you already have an account
This will allow you to upload documents and track your application.
Step 5: Upload Your Resume
Ensure your CV is:
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ATS-friendly
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Up-to-date
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Clearly highlights airport or ramp operations experience
Step 6: Complete the Online Application Form
Fill in required information such as:
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Personal details
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Work history
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Education
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Certifications
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Skills and achievements
Make sure all information is accurate and error-free.
Step 7: Submit Your Application
After reviewing all details, click Submit.
You will receive a confirmation email, and you can track your application status from your dashboard.
Conclusion
The Team Leader Ramp role at Zayed International Airport is a gateway to a rewarding and fast-paced career in aviation operations. With EASG’s world-class standards, this role offers exceptional opportunities for professional growth, leadership development, and hands-on operational experience.
If you are passionate about airport operations, safety management, and delivering exceptional service, this position offers the ideal platform to elevate your aviation career.
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