With more than 40 years of global trading expertise, SkyCargo stands as one of the world’s most trusted and innovative cargo carriers. As a part of the Emirates Group, SkyCargo connects people, businesses, and industries to international growth opportunities. The role of a Customer Sales & Service Agent plays a crucial part in this mission—delivering exceptional support, generating sales, and strengthening customer relationships that contribute to SkyCargo’s global success.
This guide explores the role in complete detail, highlighting key responsibilities, required qualifications, and the advantages of joining the Emirates family.
What Is a SkyCargo Customer Sales & Service Agent?
A SkyCargo Customer Sales & Service Agent works within a dynamic Contact Center environment, ensuring customers receive world-class service. The agent helps drive revenue by selling Emirates products, providing accurate fare information, issuing tickets, and managing cargo-related queries. As the frontline representative of the Emirates Group, you play a direct role in enhancing the customer experience and supporting the company’s global operations.
This role requires a passion for customer service, strong communication abilities, and the confidence to meet customer needs with precision and care.
Key Responsibilities of a SkyCargo Customer Sales & Service Agent
1. Delivering Exceptional Customer Service
Agents must consistently ensure that Emirates customers receive the highest standard of support. This includes assisting with:
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Tariff and fare details
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Booking and issuing online tickets
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Providing cargo product options and solutions
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Supporting self-service systems on the Emirates website
Your primary objective is to make every interaction smooth, informative, and customer-centric.
2. Issuing Airline Tickets and Ensuring Compliance
One of the core responsibilities involves issuing Emirates tickets while adhering to:
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Airline rules and regulations
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Customer requirements
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Legal travel mandates
You must guide customers on essential travel details such as:
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Passport and visa requirements
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Health documents obligations
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Check-in procedures
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Baggage information
This ensures travelers experience a seamless journey with Emirates.
3. Supporting Revenue Growth Through Upselling
Agents play an active role in enhancing Emirates’ revenue by promoting additional services such as:
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Skywards membership
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Dubai Stopovers
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Hotel bookings
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Upgraded ticket fares
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Destination-based bundles
By understanding customer needs, you can recommend value-added services that benefit both the traveler and Emirates’ business goals.
4. Providing Cargo Import & Export Support
SkyCargo handles massive global cargo operations daily. As an agent, you will:
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Clarify import and export procedures
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Assist with quotations
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Process cargo bookings and reservations
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Update customers on shipment status
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Offer system support for cargo self-service features
This ensures customers stay informed throughout the shipping cycle, creating trust and repeat business.
5. Managing Documentation and Sales Materials
For Reservations and Ticketing Offices, you will:
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Maintain ticket-related documentation
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Keep timetables and brochures updated
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Display promotional materials effectively
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Organize sales counters for a better customer experience
Proper documentation ensures operational efficiency and compliance with aviation standards.
6. Following Up on Customer Leads
Follow-up is essential to maximizing cargo tonnage and revenue. This includes:
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Tracking quotations provided to customers
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Contacting potential leads
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Building long-term customer relationships
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Offering updates on new products or promotions
Strong follow-up practices improve customer loyalty and expand the Emirates customer base.
7. Supporting Team Leaders and End-of-Day Processes
Agents assist team leaders with:
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End-of-day sales closure
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Banking and recording payments
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Ensuring accurate financial documentation
This administrative support helps maintain smooth daily operations across the customer service center.
Qualifications Required for the Role
To excel as a Customer Sales & Service Agent, candidates must meet the following requirements:
Educational Background
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Minimum of 10 years’ schooling or equivalent
Technical and Professional Skills
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Excellent telephone and interpersonal communication skills
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Ability to thrive in a fast-paced sales-focused environment
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Proficient in Microsoft Word, Excel, and Email
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Understanding of Contact Center operations
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Familiarity with airline procedures
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Knowledge of fares and ticketing systems such as:
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MARS reservation systems
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Skywards loyalty program
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Standard airline ticketing courses
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Language Skills
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Fluency in English is essential
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Ability to read, write, and speak Arabic is a significant advantage
Why Join Emirates Group?
Becoming part of Emirates Group means joining over 100,000 professionals across more than 50 global brands. The organization values innovation, excellence, and continuous growth. As an employee, you will have the chance to build a rewarding career in:
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Travel
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Tourism
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Aviation
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Sports
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Retail
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Cargo and logistics
The Emirates brand is recognized worldwide for its exceptional service standards, and working within such an environment encourages career progression and personal development.
Benefits of Working with SkyCargo
Joining SkyCargo as a Customer Sales & Service Agent offers several advantages, including:
Global Exposure
Work with diverse customers, industries, and businesses worldwide.
Career Growth
Access opportunities across Emirates Group’s 50+ brands and departments.
Industry-Leading Work Environment
Be part of a professional team committed to excellence.
Training & Development
Receive world-class training to help build your aviation and customer service career.
Competitive Compensation
Enjoy rewarding salary packages, travel benefits, and employee discounts.
How to Apply for SkyCargo Customer Sales & Service Agent Position
To apply for this role, visit the official Emirates Group Careers portal and complete the online application. Applicants are encouraged to prepare a detailed resume and highlight relevant customer service and airline experience.
👉 Click here to apply for the SkyCargo Customer Sales & Service Agent role
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Final Thoughts
A career as a SkyCargo Customer Sales & Service Agent offers immense opportunities for growth, learning, and professional advancement. By joining the Emirates Group, you contribute to a globally respected brand while building a fulfilling future in the aviation industry.
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