Al Aabdi Holding LLC continues to strengthen its reputation as one of the UAE’s leading business groups by expanding its team with talented, dynamic, and customer-focused professionals. As part of our commitment to delivering exceptional service across all touchpoints, we are pleased to announce the latest career opportunity for the role of Officer – Contact Center based in Abu Dhabi. This comprehensive recruitment guide highlights everything you need to know about the position, its responsibilities, qualifications, and how to apply successfully.
Why Build Your Career With Al Aabdi Holding LLC?
At Al Aabdi Holding LLC, we believe in fostering a professional environment where innovation, teamwork, and continuous improvement thrive. Our organization is home to a diverse portfolio of businesses, and the strength of our service excellence depends on the calibre of talent we attract. By joining our team, you become part of a company that values growth, professional development, and customer-centric excellence.
Our employees enjoy a supportive culture where skills are nurtured, creativity is encouraged, and outstanding performance is recognized. The Officer – Contact Center role plays a critical part in maintaining our high service standards and ensuring customer satisfaction across all interactions.
Officer – Contact Center Job Overview
The Contact Center Officer serves as the front-line representative of Al Aabdi Holding LLC. This role requires a dedicated professional who excels in communication, problem resolution, and customer relationship management. As a key member of our customer service division, you will be responsible for addressing inquiries, resolving issues, and ensuring seamless service delivery.
This position is ideal for individuals who enjoy working in fast-paced environments, possess strong linguistic capabilities, and are committed to improving customer experiences through professional and empathetic engagement.
Key Responsibilities of the Officer – Contact Center
Professionals applying for this role will be expected to manage a wide range of customer service responsibilities. These include:
1. Delivering High-Quality Customer Support
You will handle inbound and outbound communication, ensuring each customer receives timely and accurate information. This includes responding to inquiries, guiding customers through processes, and offering assistance on various service-related matters.
2. Managing Customer Complaints Efficiently
One of the core duties involves analyzing customer concerns, identifying the source of the problem, and taking prompt corrective actions. Your ability to understand and resolve complaints will directly impact customer satisfaction and brand reputation.
3. Maintaining Comprehensive Communication Records
You will document all customer interactions in an organized manner, ensuring accurate tracking of issues and follow-ups. Detailed recordkeeping supports process improvements and ensures transparency across departments.
4. Coordinating With Internal Teams
To resolve complex inquiries, you may need to collaborate with various departments. Strong coordination and teamwork will help streamline service processes and enhance customer experiences.
5. Upholding Service Excellence Standards
As an ambassador of Al Aabdi Holding LLC, you are expected to exhibit professionalism, courtesy, and proactive engagement during every customer interaction.
Qualifications and Requirements for the Role
To be considered for the Officer – Contact Center position, candidates must meet the following essential criteria:
📍 Residency Requirement
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Must be based in Abu Dhabi to ensure smooth onboarding and alignment with operational needs.
🌐 Language Proficiency
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Arabic-speaking candidates are required due to the nature of customer communication.
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Strong bilingual (Arabic + English) communication skills are highly valued.
🎓 Educational Background
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Applicants must hold a Bachelor’s degree from a recognized institution.
💼 Professional Experience
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A minimum of 1 year of customer service or call center experience is mandatory.
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Experience managing customer complaints and service delivery will be an added advantage.
🧠 Core Skills & Competencies
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Excellent problem-solving abilities
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Strong analytical thinking
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Ability to remain calm and composed under pressure
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High attention to detail
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Capability to handle diverse customer profiles and needs
These criteria ensure that selected candidates can meet the expectations of the position and contribute effectively to our customer service goals.
Why This Position Is a Great Career Opportunity
Choosing the Officer – Contact Center role at Al Aabdi Holding LLC opens doors to multiple career benefits:
✔ Professional Growth
You will gain exposure to various customer service functions and develop skills essential to career advancement in customer experience management.
✔ Dynamic Work Environment
The role offers day-to-day challenges that encourage critical thinking, teamwork, and continuous improvement.
✔ Competitive Industry Experience
Working with one of Abu Dhabi’s reputable holding companies enhances your professional credentials and future employability.
✔ Contribution to Organizational Success
As the first point of contact for customers, your work directly influences the company's image and performance.
How to Apply for the Officer – Contact Center Job at Al Aabdi Holding LLC
Qualified and interested professionals are invited to submit their updated CV for consideration. Please ensure your email application includes the correct subject line to facilitate proper processing.
📩 Application Email
Send your CV to:
📌 Email Subject Line Format
Officer – Contact Center – [Your Name]
This ensures your application is easily identified by the recruitment team.
⚠️ ദയവായി ശ്രദ്ധിക്കുക
നിങ്ങൾ ഈ ജോലിക്ക് അപേക്ഷിക്കുമ്പോൾ ATS സിവി മാത്രമേ അപ്ലോഡ് ചെയ്യുക, കാരണം ATS Upload ചെയ്താൽ മാത്രമേ ഷോർട്ട് ലിസ്റ്റിൽ ഉൾപ്പെടുകയുള്ളു.
നിങ്ങൾക്ക് ഒരു പ്രൊഫഷണൽ ATS CV ആവശ്യമുണ്ടെങ്കിൽ, ഈ കാണുന്ന നമ്പറിൽ വാട്സാപ്പിൽ മെസ്സേജ് അയക്കുക:
Tips to Strengthen Your Application
To increase your chances of being shortlisted, consider the following recommendations:
1. Highlight Customer Service Achievements
Include measurable results such as customer satisfaction ratings, resolved cases, or communication improvements.
2. Emphasize Bilingual Communication
Showcase your proficiency in both Arabic and English, including certifications if available.
3. Demonstrate Problem-Solving Skills
Mention specific scenarios where you effectively resolved customer complaints or improved service processes.
4. Tailor Your CV for the Role
Align your experience with the job requirements to demonstrate direct relevance.
Conclusion
The Officer – Contact Center role at Al Aabdi Holding LLC represents a valuable opportunity for individuals looking to build a strong, rewarding career in the UAE’s customer service sector. With a focus on communication excellence, problem solving, and professional engagement, this position offers the perfect platform for growth within a respected and forward-thinking organization.
If you meet the qualifications and are ready to contribute to a customer-centric company in Abu Dhabi, we encourage you to apply today.
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