Working at Ras Al Khaimah (RAK) Airport as a Sales Agent in Duty-Free offers a dynamic opportunity to combine customer service excellence with retail expertise in a globally recognized airport. This role is ideal for individuals passionate about providing exceptional shopping experiences to travelers while meeting sales targets and contributing to the team’s success.
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List of Current Vacancies:
| Job Title | Location |
|---|---|
| Airport Duty Officer – Airside | Ras Al-Khaimah, Ras Al Khaimah, United Arab Emirates |
| Sales Agent – Russian Speaker | Ras Al-Khaimah, Ras Al Khaimah, United Arab Emirates |
| Sales Agent – Duty Free | Ras Al-Khaimah, Ras Al Khaimah, United Arab Emirates |
| Procurement Manager | Ras Al-Khaimah, Ras Al Khaimah, United Arab Emirates |
| Passenger Service Agent – UAE Nationals Only | Ras Al-Khaimah, Ras Al Khaimah, United Arab Emirates |
| GSE Supervisor | Ras Al-Khaimah, Ras Al Khaimah, United Arab Emirates |
| Business Development Manager | Ras Al-Khaimah, Ras Al Khaimah, United Arab Emirates |
| Firefighter – UAE Nationals | Ras Al-Khaimah, Ras Al Khaimah, United Arab Emirates |
| Internship – UAE Nationals Only | Ras Al-Khaimah, Ras Al Khaimah, United Arab Emirates |
Job Purpose
The Duty-Free Sales Agent at RAK Airport plays a pivotal role in delivering high-quality customer service and maximizing revenue by assisting travelers in purchasing duty-free products. The primary responsibility includes promoting and selling a variety of goods while maintaining compliance with customs regulations and ensuring an inviting shopping environment.
Key Responsibilities
Customer Assistance and Sales
- Welcoming and Assisting Customers: Provide a warm and professional welcome to travelers, assisting them in finding products that meet their preferences.
- Product Promotion: Showcase the features of Duty-Free products, including fragrances, cosmetics, alcohol, tobacco, souvenirs, and more.
- Upselling and Cross-Selling: Suggest additional or complementary items to boost sales and enhance customer satisfaction.
- Transaction Processing: Handle payments accurately, ensuring smooth and secure transactions.
- Feedback Handling: Address customer queries and complaints professionally, turning challenges into positive experiences.
Inventory Management
- Stock Monitoring: Conduct daily counts of high-demand items, reporting discrepancies promptly.
- Merchandising: Ensure shelves are stocked and products are displayed attractively to capture customer attention.
- Inventory Audits: Assist in physical inventory counts and report findings to the Shift Leader.
Collaboration and Reporting
- Team Coordination: Work closely with team members and Shift Leaders to ensure seamless operations.
- Incident Reporting: Notify the Duty-Free Manager of any suspicious activities or security concerns immediately.
- Sales Analysis: Provide insights into customer preferences and product performance to optimize inventory.
Required Qualifications and Skills
Educational Requirements
- A high school diploma or equivalent is mandatory.
- A BA/BS degree in marketing, promotions, or sales is highly desirable.
Professional Skills
- Proficient in customer service with strong interpersonal and communication abilities.
- Proven track record of meeting sales targets and closing deals effectively.
- Strong knowledge of Duty-Free products, global shopping trends, and inventory systems.
Work Experience
- Retail Experience: Minimum of 2–3 years in a retail or customer-facing role, preferably within the Duty-Free industry.
- Sales Expertise: Experience in upselling and cross-selling products with measurable results.
Core Competencies
Behavioral Skills
- Customer-Centric Approach: Delivering exceptional service to build long-term relationships.
- Teamwork: Collaborating effectively with team members to achieve common goals.
- Adaptability: Thriving in a fast-paced environment with the ability to multitask under pressure.
Technical Proficiencies
- Proficiency in handling Point of Sale (POS) systems.
- Strong analytical skills for inventory and sales performance tracking.
Physical and Workplace Requirements
- Ability to stand for extended periods and carry heavy items when required.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- Maintain professional grooming standards and adhere to uniform policies.
Communication and Working Relationships
Internal Interactions
- Duty-Free Team: Engage regularly with team members to foster a collaborative work environment, address challenges, and celebrate successes.
- Shift Leaders: Report directly to ensure alignment with organizational goals and strategies.
External Interactions
- Passengers: Act as a brand ambassador, delivering memorable shopping experiences to travelers.
- Vendors: Coordinate with suppliers to ensure timely delivery and quality of products.
How to Apply
Conclusion
Embarking on a career as a Duty-Free Sales Agent at RAK Airport is not just a job—it’s a gateway to a fulfilling career in retail and customer service within the aviation industry. By joining this team, you can expect to hone your skills, meet exciting sales targets, and contribute to a globally admired organization.
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