Are you looking for an exciting career opportunity in the beverage and hospitality industry? YOOCHA MATCHA™, a leading matcha supplier to over 500 cafés and specialty coffee shops across the GCC region, is inviting passionate and dynamic professionals to join their expanding team in Dubai, UAE.
If you are fluent in Arabic and English, have exceptional communication skills, and enjoy connecting with customers while contributing to sales growth, this opportunity could be the perfect match for you.
About YOOCHA MATCHA™
YOOCHA MATCHA™ has established itself as a trusted supplier of premium Japanese matcha products across the Gulf Cooperation Council (GCC). The company’s commitment to quality, sustainability, and customer satisfaction has made it the go-to brand for cafés and specialty beverage outlets seeking authentic matcha experiences.
With operations in the United Arab Emirates, Saudi Arabia, Kuwait, Qatar, Oman, and Bahrain, YOOCHA MATCHA continues to expand its reach by partnering with new outlets and distributors every year. Their business model thrives on innovation, consistency, and a strong customer-centric approach — values that drive every member of their team.
Position: Customer Service Representative (Arabic Speaker)
YOOCHA MATCHA™ is currently hiring an experienced Customer Service Representative to join their Dubai-based team. This is a full-time position focused on client management, sales coordination, and order processing within the GCC region.
As a Customer Service Representative, you will be the face of the company, ensuring smooth communication with clients, handling inquiries efficiently, and supporting business growth through strong sales administration.
Key Responsibilities
In this role, the selected candidate will be responsible for managing and optimizing client relationships while maintaining operational efficiency. Your duties will include:
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Managing and maintaining client records and sales data to ensure accuracy in reports and client registries.
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Utilizing deep product knowledge to educate, inform, and advise customers on YOOCHA MATCHA’s offerings and benefits.
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Coordinating with couriers and logistics partners to guarantee timely order fulfillment and delivery.
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Generating and analyzing sales performance reports to identify growth opportunities and measure customer satisfaction levels.
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Supporting the sales team with administrative tasks to improve productivity and customer engagement.
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Handling client communications with professionalism and enthusiasm, ensuring that every interaction strengthens brand trust.
Required Qualifications and Skills
YOOCHA MATCHA™ seeks an individual who is not just skilled, but also passionate about building relationships and delivering excellence. Candidates must meet the following criteria:
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Fluency in Arabic and English, both written and verbal.
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Excellent communication, relationship management, and problem-solving skills.
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Strong time management and organizational abilities to handle multiple tasks efficiently.
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Proficiency in Microsoft Excel and CRM software for data tracking and performance reporting.
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Must be currently residing in the UAE and available for immediate joining.
Why Join YOOCHA MATCHA™?
Working at YOOCHA MATCHA™ is not just about having a job — it’s about becoming part of a passionate, fast-growing team that values creativity, collaboration, and personal growth. Here’s what makes YOOCHA MATCHA™ an employer of choice:
1. Growth-Oriented Culture
At YOOCHA MATCHA™, every team member is empowered to develop professionally. Employees are encouraged to bring new ideas to the table, take ownership of their projects, and contribute to the company’s vision for sustainable growth.
2. Industry Leadership
As a brand trusted by over 500 coffee shops and cafés across the GCC, YOOCHA MATCHA™ stands at the forefront of the matcha revolution. Joining this company means working with one of the most reputable suppliers in the region’s beverage industry.
3. Learning & Development
Employees are provided continuous training on customer relationship management, sales strategies, and product expertise, ensuring that they stay ahead in their professional journey.
4. Positive Work Environment
The company maintains a supportive and inclusive workplace where collaboration, respect, and innovation are celebrated every day.
Who Should Apply?
This opportunity is ideal for candidates who:
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Have a strong background in customer service or sales support within the food, beverage, or FMCG sector.
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Are passionate about healthy lifestyle products and want to represent a leading matcha tea brand.
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Possess the ability to communicate effectively with clients across diverse cultures in the GCC.
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Thrive in a fast-paced, customer-focused environment and are eager to take on new challenges.
If you meet the requirements and share YOOCHA MATCHA’s values, this position offers an excellent platform to advance your career in the UAE.
Work Location and Employment Details
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Job Title: Customer Service Representative (Arabic Speaking)
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Company: YOOCHA MATCHA™
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Location: Dubai, United Arab Emirates
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Employment Type: Full-time, Permanent
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Availability: Immediate joiners preferred
How to Apply for YOOCHA MATCHA Careers in Dubai
To apply for the Customer Service Representative position, visit the official LinkedIn job posting for YOOCHA MATCHA careers. Submit your updated resume and ensure your profile highlights relevant experience in customer service, sales coordination, and CRM management.
Once your application is reviewed, shortlisted candidates will be contacted for interviews and further assessment.
Tips to Succeed in Your Application
To stand out as a strong candidate for the YOOCHA MATCHA Customer Service role, consider the following tips:
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Highlight bilingual communication skills — emphasize fluency in Arabic and English as this is a key requirement.
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Showcase your CRM experience and provide specific examples of how you’ve used data to improve client relationships.
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Emphasize teamwork and adaptability, as YOOCHA MATCHA values individuals who can work collaboratively across departments.
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Demonstrate knowledge of the beverage or food industry, showing your understanding of customer preferences in the GCC.
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Mention your ability to start immediately if you are already based in the UAE, which is a major advantage.
Conclusion
YOOCHA MATCHA™ offers an exceptional opportunity for individuals who are passionate about customer engagement, sales excellence, and premium matcha products. Joining their Dubai team means being part of a brand that is shaping the future of healthy beverage culture in the Middle East.
If you are an energetic, bilingual professional with a talent for building meaningful client relationships, don’t miss this opportunity to advance your career with one of the GCC’s most dynamic matcha suppliers.
Apply Now and Be Part of YOOCHA MATCHA’s Success Story!
Click here to apply via LinkedIn
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